Privacy Policy

01

Information You Give Us

• Account details — your name, email address, password (stored only as a secure hash), phone number for two-factor authentication, and whether you are a creator or a business. If you sign in with Google or Apple, we receive the account identifier and email address they share with us.
• Creator profile — your handle, bio, content niches, profile photo, and the posts you choose to add to your showcase.
• Business profile — your business name, category, cuisine, address, description, logo, and photos, plus the details of anyone you invite to help manage the account.
• Marketplace activity — offers you post, applications you submit or review, collab status, visit confirmations, the links to posts you submit, and ratings and feedback.
• Messages to us — anything you send to support.

02

Information From TikTok and Instagram

Creators can connect a TikTok or Instagram account. We only access these accounts after you sign in to that platform and approve the connection, and we only receive the information you approve.

From TikTok, we receive:

• Your TikTok user ID, display name, avatar, and username
• Your follower count and total likes
• A list of your public videos, with each video's cover image, title, link, view count, and like count

From Instagram (professional accounts only), we receive your account ID, username, profile photo, follower count, and your recent posts with their engagement and view insights.

We use this information to:

• Show your handle, follower count, and average views on your Gratis profile
• Let businesses judge your reach when you apply to their offers
• Let you pick your own posts to display in your profile showcase
• Confirm that a post you submit for a collab came from your connected account

While an account is connected, we refresh these numbers periodically so your profile stays current. We never post to TikTok or Instagram for you, never read your messages, and never see your TikTok or Instagram password. Access tokens are encrypted, stored only on our servers, and never sent to your browser or device. We do not sell this information or use it for advertising.

03

Information Collected Automatically

When you use Gratis, our servers record technical information such as your IP address, browser or device type, app version, the pages and screens you use, and the time of each request. We use it to keep the service running, secure your account, and fix errors.

If you turn on notifications in our mobile app, we store a push token for your device. The website keeps your sign-in session in your browser's local storage. We do not use advertising cookies, advertising pixels, or cross-site tracking.

04

How We Use Your Information

• Create and secure your account, including sign-in and two-factor authentication
• Show profiles and offers, and run applications and collabs
• Send transactional emails, text messages, and push notifications you need
• Calculate ratings and show reach statistics
• Investigate reports, prevent fraud and abuse, and enforce our Terms of Service
• Answer support requests and improve the service
• Meet legal obligations

05

What Other Users Can See

Businesses and other signed-in users can see a creator's name, handle, bio, niches, profile photo, connected TikTok and Instagram usernames, follower counts, average views, showcase, completed collabs, and overall rating.

Creators can see a business's name, category, cuisine, address, description, photos, offers, and overall rating.

Ratings and written feedback left after a collab may be shown to the other party. Your email address and phone number are not shown on your public profile.

06

Who We Share Information With

We do not sell your personal information or share it for targeted advertising. We share it only with:

• Other users — as described above, and as needed to run an offer or collab
• Service providers who process data for us under contract: DigitalOcean (hosting, database, and file storage), Vercel (website hosting), Resend (email), Twilio (text message verification codes), Sentry (error monitoring), Upstash (background job processing), Expo (push notifications), and Google Maps Platform (address search and maps)
• Platforms you connect — Google, Apple, TikTok, and Meta receive the information needed to complete a sign-in or connection you start
• Legal and safety — when required by law, or to protect the rights and safety of our users, the public, or Gratis
• Business transfers — to a successor if Gratis is involved in a merger, acquisition, or sale of assets, subject to this policy

07

Disconnecting TikTok or Instagram

You can disconnect a social account at any time from your profile, unless a pending application or an unfinished collab depends on that platform. When you disconnect, we stop refreshing data from that account, remove it from your public profile, and delete the showcase posts that came from it.

To have the stored account details and access tokens deleted entirely, delete your Gratis account or email help@gratis.live. You can also revoke Gratis's access at any time from the connected apps section of your TikTok or Instagram settings.

08

How Long We Keep Information

We keep your information for as long as your account is open.

When you delete your account, we delete your personal information, including your profile, photos and uploads, phone number, connected social accounts and their access tokens, showcase, and notifications. Records of collabs and offers that another user took part in are kept so their history stays accurate, with your name replaced by "Deleted user". You cannot delete your account while a collab is in progress.

Server logs and backups are kept for a limited period and then deleted on a rolling basis. We may keep information longer when the law requires it or to resolve a dispute.

09

Your Choices and Rights

• Update your profile and account details in the app at any time
• Delete your account from your account settings
• Manage notification preferences in the app
• Unsubscribe from non-essential emails using the link in any email

Depending on where you live, you may also have the right to access, correct, delete, or receive a copy of your personal information, or to object to certain uses of it. Email help@gratis.live and we will respond within the time required by law. We may need to verify your identity first. We will not treat you differently for exercising these rights.

10

Security

We protect your information with encryption in transit, hashed passwords, encrypted storage of social access tokens, two-factor authentication, and access controls on our systems. No online service can guarantee perfect security, so please use a strong password and keep your phone number up to date.

11

Age Requirement

Gratis is only for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, email help@gratis.live and we will delete it.

12

Changes to This Policy

If we make material changes, we will tell you by email or in the app before they take effect and update the effective date above. Continuing to use Gratis after that means you accept the updated policy.

13

Contact Us

Questions about this policy or your data? Email help@gratis.live. Gratis is operated by Gratis Studio LLC in Philadelphia, Pennsylvania.